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Backing up network volumes / mapped drives in Attix5 Pro SE

Article ID: 121
Last updated: 27 Feb, 2015

Since Server Edition (SE) runs as a service, it is not advisable to try to backup a Windows mapped drive by using a drive letter. Rather use a UNC path to select the data you want to backup.

  1. To do this, first ensure that the SE service runs as a user with sufficient rights to access the network volume.
    See Article 116 on how to change the service permissions.
  2. In the SE Backup Client, click on Tools, select Add Network Volume and specify the UNC path.
  3. The path is now visible in the Backup Selection tree.
  4. Apply the desired selections to the UNC path.

If the backup shows errors that the files or volume cannot be read it is most likely due to insufficient permissions.
Confirm the service is correctly configured (step 1) to run as an administrative user with sufficient rights to access the share and its contents.



  • UNC shares are accessible for both domain and non-domain users.
  • Domain-based service users will need to be granted "read" permission to the share, and the share needs to be in the same domain (or appropriately trusted different domain) as the share.
  • Non-domain users will need to have the same username and password on the backup host as the UNC share. For example, if the Attix5 Backup Client service is run as “Administrator” with “Password123” as the password on the backup client host, the same username and password will be needed on the share host. Access will fail if the passwords do not match.
Article ID: 121
Last updated: 27 Feb, 2015
Revision: 2
Views: 7122
Comments: 0
Posted: 29 Feb, 2012 by Van Rensburg J.
Updated: 27 Feb, 2015 by Du Plessis S.
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