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SIR Plus Error: Could not communicate with the Exchange Agent: Error in call with Exchange Agent, Connection reset

Article ID: 229
Last updated: 23 Apr, 2013

Symptom

When backing up using the SIR Plus plug-in, the following error is reported and the SIR Plus element of the backup fails:

Error: 10:50:31 [Exchange SIR Plus Plug-in] Could not communicate with the Exchange Agent: Error in call with Exchange Agent, Connection reset.

Cause

There seems to be an issue with Microsoft Exchange Server 2010 prior to Service Pack 3 that can cause a connection issue.

Solution

Upgrade to Exchange Server Pack 3. You can check your version here: http://social.technet.microsoft.com/wiki/contents/articles/240.exchange-server-and-update-rollups-build-numbers.aspx

Ensure you are also running the V7.0.2 Backup Client and SIR Plus plug-in (v1.6.84)

Article ID: 229
Last updated: 23 Apr, 2013
Revision: 2
Views: 3355
Comments: 0
Posted: 23 Apr, 2013 by Van Rensburg J.
Updated: 23 Apr, 2013 by Van Rensburg J.
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