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The StorageServer service does not restart when using Manage Updates

Article ID: 257
Last updated: 30 Jun, 2014

Symptom

When performing a StorageServer upgrade using Manage Updates the Console does not report the SS service as running.

Cause

One of the files in the StoragePlatform install folder is locked. A typical example is the LogViewer.exe is in use.

Solution

Logon to the StorageServer and ensure the LogViewer application is closed.
Perform the StorageServer upgrade again.

Article ID: 257
Last updated: 30 Jun, 2014
Revision: 2
Views: 1178
Comments: 0
Posted: 02 Jun, 2014 by Van Rensburg J.
Updated: 30 Jun, 2014 by Van Rensburg J.
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Article 248 - V7.0.3 Windows backups failing on Intel P3 and AMD Athlon CPU's     Article 258 - SP Console settings missing when upgrading a re-branded console...