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VSS Restore Failed - The system cannot find the path specified

Article ID: 280
Last updated: 05 Jan, 2015


When restoring to a VSS enabled application (e.g. Microsoft Exchange), files are restored to disk, but the restore into the application fails with:

Message: 13:44:13 [VSS Plug-in] Performing VSS Restore using C:\RestorePath\\ as root

Error: 13:44:15 [VSS Plug-in] VSS Restore failed:C:\RestorePath\z_\z\backup.xml (The system cannot find the path specified)


The restore can fail if the Backup Client had been set to not recreate the directory/folder structure during a previous restore.

In this scenario, the backup.xml is not restored into the expected folder location and cannot be used to restore the data back to the application (the Backup Client cannot find the backup.xml file, so cannot use this to complete the VSS restore). This is a known issue.


Note: When restoring the VSS application data, the Recreate folder structure option is not available.

Files are restored to disk into the specified folder, but the application restore then fails with the error described above.

The reason is that the disabled Recreate folder structure setting is "remembered" from a previous file-only restore, causing the problem when you attempt to restore to the application.


In the Backup Client:

  1. Go to the Restore tab, select a non-VSS file or folder (E:\WindowsImageBackup in the screenshot below)
  2. Enter a temporary restore path name
  3. Click on Show Advanced Options
  4. Make sure that Recreate folder structure is ticked, and click Restore.
  5. When the restore completes, you can discard the temporary restore data.
  6. Go back to the Restore tab, select your VSS application data for restore, and restore as normal.

The directory structure will be created in your restore folder with backup.xml in the correct location, which the Backup Client will use to restore data back to the application.

Article ID: 280
Last updated: 05 Jan, 2015
Revision: 5
Views: 2731
Comments: 0
Posted: 15 Dec, 2014 by Flood A.
Updated: 05 Jan, 2015 by Du Plessis S.
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