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How to make the Server Edition service dependent on SharePoint/Exchange/SQL

Article ID: 47
Last updated: 04 Jan, 2013

Note: The SharePoint plug-in is not supported in V7. For documentation detailing how to back up SharePoint in V7, visit the Partner Area.

How to make the Server Edition (SE) service dependent on the SharePoint service

Symptom

After a reboot, it sometimes happens that the SharePoint plug-in fails to connect to SharePoint services and is unable to display information for backup.

Cause

In this scenario, SharePoint might not have started up in a timely enough fashion, or might actually be offline when attempting a backup.

Solution

To resolve the issue, set the SE service to be dependent on the SharePoint service. This will ensure the SE service only starts up after SharePoint has successfully started up.

Instructions

  1. First determine the exact service name for the SharePoint service(s).
    1. Open the service manager and locate the SharePoint service(s).
    2. Double-click the service and note the service name at the top.
  2. Now do either Option 1 or Option 2.

Option 1

  1. Run regedit to open your registry.
  2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services and locate the A5Backup Service service.
  3. Create a 'DependOnService' key by right-clicking and selecting New > Multi-String Value.
  4. In the value field, enter the service name(s) for SharePoint as determined in the first step.
  5. Click OK to close the registry setting.
  6. Close the Registry Editor.

Option 2

In a Command Prompt, run:
sc config "A5Backup Service" depend= SHAREPOINTSERVICE
where SHAREPOINTSERVICE is the exact name of the SharePoint service(s) as determined in the first step.

Notes:

  • There is a space after the "=".
  • If you want to add more than one service, separate with a forward slash e.g.: depend= service1/service2.

When everything works properly, you should get a warning when trying to stop the SharePoint service saying that the Server Edition service will also be stopped. Also, if both the Server Edition and SharePoint services have been stopped and you start the SE service, the SharePoint service will be started automatically. A reboot may be required to ensure the dependencies are active.

Information adapted from http://support.microsoft.com/kb/193888.


How to make the Server Edition service dependent on the Exchange service

Symptom

After a reboot, it may occur that the VSS plug-in is unable to back up Exchange databases.

Cause

In this scenario, the Exchange Information Store, or related storage will not have started up in a timely enough fashion, or might actually be offline when attempting a backup.

Solution

To resolve the issue, set the SE service to be dependent on the Exchange Information Store service. This will ensure the SE service only starts up after Exchange has successfully started up. The Exchange Information Store service will not be running if its storage is offline, so if the storage is down, the service will be stopped and the Attix5 service will not try to run a backup.

Instructions

  1. First determine the exact service name for the Exchange Information Store service(s).
    1. Open the Service manager and locate the Microsoft Exchange Information Store service(s).
    2. Double-click the service and note the service name at the top.
  2. Now do either Option 1 or Option 2.

Option 1

  1. Run regedit to open the Registry Editor.
  2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services and locate the A5Backup Service service.
  3. Create a 'DependOnService' key by right-clicking and selecting New > Multi-String Value.
  4. In the value field, enter the service name(s) for Exchange as determined in the first step.
  5. Click OK to close the registry setting.
  6. Close the Registry Editor.

Option 2

In a Command Prompt, run:
sc config "A5Backup Service" depend= MSExchangeIS
where MSExchangeIS is the exact name of the Exchange Information Store service as determined in the first step.

Notes:

  • There is a space after the "=".
  • If you want to add more than one service, separate with a forward slash e.g.: depend= service1/service2.

When everything works properly, you should get a warning when trying to stop Exchange Information Store service saying that the Server Edition service will also be stopped. Also, if both the Server Edition and Exchange Information Store service have been stopped and you start the SE service, the Exchange Information Store service will be started automatically. A reboot may be required to ensure the dependencies are active.

Information adapted from http://support.microsoft.com/kb/193888.


How to make the Server Edition service dependent on the SQL Server service

Symptom

After a reboot, it may occur that the VSS plug-in is unable to back up SQL databases.

Cause

In this scenario the SQL Server Service has not started up in a timely enough fashion, or might actually be offline when attempting a backup.

Solution

To resolve the issue, set the SE service to be dependent on the SQL Server service. This will ensure the SE service only starts up after SQL has successfully started up.

Instructions

  1. First determine the exact service name for the SQL Server service(s).
    1. Open the service manager and locate the Microsoft SQL Server service(s).
    2. Double-click on the service and note the service name at the top.
  2. Now do either Option 1 or Option 2.

Option 1

  1. Run regedit to open the Registry Editor.
  2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services and locate the A5Backup Service service.
  3. Create a 'DependOnService' key by right-clicking and selecting New > Multi-String Value.
  4. In the value field, enter the service name(s) for SQL as determined in the first step.
  5. Click OK to close the registry setting.
  6. Close the Registry Editor.

Option 2

In a Command Prompt, run:
sc config "A5Backup Service" depend= MSSQL$SQLEXPRESS
where MSSQL$SQLEXPRESS is the exact name of the SQL Server service as determined in the first step.

Notes:

  • There is a space after the "=".
  • If you want to add more than one service, separate with a forward slash e.g.: depend= service1/service2.

When everything works properly, you should get a warning when trying to stop SQL Server service saying that the Server Edition service will also be stopped. Also, if both the Server Edition and SQL Server service have been stopped and you start the SE service, the SQL Server service will be started automatically. A reboot may be required to ensure the dependencies are active.

Information adapted from http://support.microsoft.com/kb/193888.

Article ID: 47
Last updated: 04 Jan, 2013
Revision: 4
Views: 6771
Comments: 0
Posted: 08 Dec, 2010 by Van Rensburg J.
Updated: 04 Jan, 2013 by -- .
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