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Error on SP: Unhandled error in BinaryRequest: Invalid salt version

Article ID: 52
Last updated: 13 Jul, 2012

Symptom

After upgrading to 6.0.2.128 the following error is seen on the AS:

Error: Unhandled error in BinaryRequest: Invalid salt version

This prevents Backup Clients from doing backups.

Cause

This happens when a V5 Storage Platform containing group certificate(s) was upgraded to 6.0.2.128 (either directly or by doing a number of upgrades).  When a backup client does a backup to one of the groups that has a V5 group certificate the error will show.

Fix

Run following sql script in AccountSeerver database to clear the old hash values:
 
use StoragePlatform;
update backupaccount set KeyHash = null where KeyHash not like '$2%';
Article ID: 52
Last updated: 13 Jul, 2012
Revision: 1
Views: 6010
Comments: 0
Posted: 01 Feb, 2011 by Marais D.
Updated: 13 Jul, 2012 by Marais D.
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