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Connectivity issues between SP components

Article ID: 63
Last updated: 13 Jul, 2012

Symptom

The AccountServer has a problem connecting to some or all of the StorageServers or a StorageServer has a problem connecting to the MirrorServer. Normal network tests (ping, using browser to connect) work fine, yet errors are shown.

Typical errors are:

  • An unsecured or incorrectly secured fault was received from the other party
  • The security timestamp is invalid because its creation time ('2011-05-30T09:21:52.300Z') is in the future
  • Current time is '2011-05-30T09:05:38' and allowed clock skew is '00:05:00'

Solution

Ensure that the time on ALL servers (AS, SS, MS) are set correctly. Use an Internet time server to keep them in sync.

Note: Servers can be in different time zones, and daylight savings settings can be active, but the underlying time for the servers should be synchronised to Coordinated Universal Time (UTC). If in any doubt, set the daylight savings and time zones across servers to be the same.
Article ID: 63
Last updated: 13 Jul, 2012
Revision: 1
Views: 2717
Comments: 0
Posted: 30 May, 2011 by Marais D.
Updated: 13 Jul, 2012 by -- .
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Article 61 - How to do a restore using a task file     Article 65 - SP installer crashes during upgrade from V5