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SP installer crashes during upgrade from V5

Article ID: 65
Last updated: 05 Feb, 2013

Note: This issue is resolved in V7.0.1 

Symptom

The Storage Platform Installer starts up for an upgrade from V5 but dies before upgrading.  Sometimes errors similar to the following can be seen in the event logs:

StoragePlatform.Installer.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException

Cause

Usually this happens when there are extra V5 FS or NS services installed that point to non-existing exe files.

Solution

Go through the Windows services and check for any such instances.  If found, remove them using the following command:

sc delete

Article ID: 65
Last updated: 05 Feb, 2013
Revision: 3
Views: 2597
Comments: 0
Posted: 10 Jun, 2011 by Marais D.
Updated: 05 Feb, 2013 by Van Rensburg J.
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Article 63 - Connectivity issues between SP components     Article 66 - Using signed SSL certificates for WebAccess