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Remote connection with SP Console to client failing after client upgrade from V5 to V6

Article ID: 93
Last updated: 08 Jun, 2012
Symptom

The client is currently on V5.1.x. and a remote connection from a V6.x SP Console to the client is succussfully established.
The V5.1.x client is then manually or automatically updated to V6.x.
No Backup is peformed after this.

A remote connection from the SP Console is then attempted again and a error message; 'Unable to connect to the remote server', is displayed.
At the same time the Console user notice that the client is still showing as V5.1.x in the SP Console 

Cause
 
The Console uses different protocols to connect to a V5 and a V6 client.
If a V5 client has been upgraded to V6 but has not backed up again after the upgrade, the Console assumes it is still V5 and therefore tries to connect using the V5 protocol which does not work.
As soon as a backup is done after the upgrade the correct version will be shown in the Console and the correct protocol used for the remote connection. 

Solution
 
Run a manual backup after the upgrade or wait for the next automated backup to update the client version on the Storage Platform
Article ID: 93
Last updated: 08 Jun, 2012
Revision: 1
Views: 3513
Comments: 0
Posted: 08 Feb, 2012 by Van Rensburg J.
Updated: 08 Jun, 2012 by Van Rensburg J.
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