It is possible to upgrade a Desktop and Laptop Edition to Server Edition. The Nameserver will automatically assign a SE license to the backup...

When doing a snapshot backup, the backup stops and the last message displayed reads; No archive dates avaiable. This happens when you are doing...

Symptom: Setting the scheduler to do a automatic backup seems to work for only one backup. After the backup the scheduler is disabled, no further...

In the Server Edition or Desktop and Laptop Edition install folder there is a file called defaults.properties.  Open it in Notepad and take out...

The restore process on the client is generally faster as complete files are being recieved and their is no need for patching. Compression can also be...

Disk access is a key criteria during the backup process. In general fewer files of larger sizes create a more efficient process as this reduces the...

Backup fails with one of the following errors: “Could not create backup: database disk image is malformed (this was on...

When you try to create or reconnect to an account and the FS displays the message: 17:08:19 Error: Username cannot be empty for login!...

Please note that this is only a limitation in Backup Professional up to v4.1 You cannot increase the socket time out to more than 600 seconds in the...

If the client reports this error when connecting to the NameServer or FileServer, it may be due to a problem with the certificate.  The...

Edit the file a5backup.properties. Add the entry application.memory=512 (where 512 is the amount of memory you want to allocate. The default is 256...

How to fix a corrupt client database. The backup client uses a local lightweight database to store and manipulate the list of protected files. If...

Version 3.4.3 If backups fail with an error "database is full" it means the index database cannot grow any more. This is usually because of a...

Restoring a single mailbox with SMR and AD Question from customer: I was helping a customer through a trial restore of an exchange server and I...

When the client comes up with the error "Untrusted SSL cert chain" or similar during comms to the SP it is because it does not trust the certificate...

NOTE THAT THIS DOES NOT APPLY TO A SNAPSHOT DO DISK. Tips regarding more efficient snapshots - which files to copy. A standard first-time...

If you have limited space on the drive where the backup client is installed, you can move the cache folder to another drive (or mapped drive). Open...

Edit the log.properties file located in the root of the SE/D&L folder. Change the third line entry from INFO to DEBUG. The first three lines...

There are some things to keep in mind when backups are done over a proxy server. The facts: Usually a proxy server is used by a number of...

Scenario: Data selection of 100MB is done. Account Limit on the Storage Platform is set to 150MB. When the backup runs, the backup fails with: ...